WalaPlus Privacy Policy

Date: May 19, 2025

Privacy statement
WalaPlus in Saudi Arabia are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and protect the information you provide to us. By using our services, you agree to the practices described in this privacy statement.

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‍How We Use Your Information
We collect and use the information you provide us for the following purposes:
To provide you with our website and its contents.
To supply you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide the information.
To notify you about your accounts/subscriptions, including expiration and renewal notices.
To fulfill our obligations and enforce our rights arising from any contracts entered into between you and us.
To notify you about changes to our website or any products or services we offer through it.
For any other purpose that requires your consent. products or services we offer through it.

‍Protecting Your Personal Information
We take the security and privacy of your personal information seriously. We have implemented measures to protect your data from unauthorized access, disclosure, alteration, or destruction. We may disclose your information to third-party service providers we use to support our business operations. Additionally, we may disclose your information in the event of a merger, liquidation, restructuring, sale, or transfer of some or all of our assets. We may also disclose personal information to comply with legal obligations, respond to government or regulatory requests, enforce our terms of use, and protect the rights of WalaPlus and our customers or others.

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‍Choices Regarding Your Information
‍We strive to provide you with choices regarding the personal information you provide to us. You can manage your cookie settings in your browser to refuse or reduce the use of cookies. However, please note that disabling cookies may affect certain functionalities of our website.
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External Links and Third-Party Websites
Our website may contain links to external sites. Please note that we are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy statements of any site that collects personally identifiable information.


Compliance with the Personal Data Protection Law (PDPL)
‍As part of our commitment to data protection, we adhere to the standards of the Personal Data Protection Law (PDPL). For more information about our compliance with the Personal Data Protection Law (PDPL), please contact us through our official channels.


Website Protection and Legal Use
We monitor the transmission of data to and from our site to maintain security standards and protect against unauthorized access or malicious activities. We reserve the right to take necessary measures to protect information and counter any misuse of the site. Violations may be pursued in accordance with applicable laws, including the Anti-Cyber Crime Law in Saudi Arabia and the United Arab Emirates.

Your Rights
As the owner of personal data under applicable laws, you are entitled to the following rights in accordance with the Personal Data Protection Law (PDPL):
‍Right to Know: You have the right to understand why your personal data is being collected and the purpose of its processing, as outlined in WalaPlus’ Privacy Policy.
‍Right to Access: You have the right to access a clear and complete copy of your personal data, available through your account on the WalaPlus website and app.
‍Right to Rectification: You can request the correction, completion, or update of your personal data by contacting customer service at: DPO@walaplus.com
‍Right to Erasure: You have the right to request the deletion of your personal data, in accordance with legal provisions.
‍Contacting WalaPlus: If you wish to exercise any of the rights mentioned above that are available to you under the Personal Data Protection Law, you can contact us via email at: DPO@walaplus.com
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Intellectual Property and Copyright
All copyrights, information, and materials available on our site are the property of Walaa Plus. Copying, publishing, or using these contents without explicit written consent from WalaPlus is strictly prohibited.
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Data Collection, Retention, and Deletion
‍We may collect certain personal data from you—such as health-related or activity data—to enhance your experience, improve our services, and fulfill legal or operational requirements. This data is collected only with your consent and is handled securely in compliance with data protection regulations.We retain your personal data for a maximum period of 3 months from the date of collection. After this period, the data is automatically deleted unless there’s a legal or business need to keep it longer.You have full control over your data. If you wish to delete your personal information, please contact us at support@walaplusapp.com. Once your request is received and verified, we will permanently delete your data within 30 days.

Policy Updates
We advise reviewing our privacy policy periodically as it sets out the terms and guidelines for browsing our site. While we may not announce updates to this policy, accessing our site indicates your agreement to comply with this policy, as well as applicable laws, regulations, and standards. For any inquiries or concerns about our privacy practices, please contact us through the available channels.‍


What Data we collect
At WalaPlus, we are committed to protecting your privacy. We collect certain types of data to provide better services and enhance your experience. This includes personal information such as your name, email, phone number, gender, country of residence, date of birth, profile photo, and payment details (if any) when you create an account or make a purchase. With your consent, we may also collect fitness and activity data from apps like Apple Health, Google Fit, or HUAWEI Health, including step count, calories burned, and general health-related data, which are used to convert your steps into points when you win in the rankings inside the WalaActive app. Additionally, we collect usage information such as device details, IP address, device name, OS version, app usage patterns, and cookies to help us analyze and improve performance. All collected data is stored securely and retained for a maximum of 3 months from the date of collection, after which it is automatically deleted unless required for legal or operational purposes. You can request the deletion of your data at any time by contacting us at support@walaplusapp.com, and once verified, we will delete your data permanently within 30 days.